Privacy
PrivacyPolicy
Your privacy matters to us. This policy explains what information we collect and how we keep it safe.
Last updated: June 9, 2026
Dentistry on Norfolk South(“we,” “us,” or “our”) is committed to protecting the privacy of our patients and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with Ontario's Personal Health Information Protection Act, 2004 (PHIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We may collect the following types of information:
- Personal & contact details — your name, address, phone number, email address, and date of birth.
- Health information — dental and medical history, treatment records, X-rays, and insurance details, collected only as needed to provide care.
- Website information — details you submit through our contact, booking, or chat forms, and standard analytics data such as your browser type and pages visited.
How We Use Your Information
We use your information to:
- Provide, coordinate, and improve your dental care;
- Schedule, confirm, and remind you of appointments;
- Process insurance claims and direct billing, including the Canadian Dental Care Plan;
- Respond to your enquiries and communicate with you about our services;
- Meet our legal, regulatory, and professional obligations.
How We Protect Your Information
We maintain physical, administrative, and technical safeguards designed to protect your personal and health information against loss, theft, and unauthorized access, use, or disclosure. Access is limited to staff who need it to do their jobs.
Sharing Your Information
We do not sell your personal information. We may share it with dental specialists, laboratories, and insurance providers as necessary to deliver your care and process claims, and where required or permitted by law. Service providers who handle information on our behalf are bound to protect it.
Your Rights
You have the right to access and request corrections to your personal health information, and to withdraw consent (subject to legal and contractual limits). To make a request or ask a question about your privacy, please contact us.
Contact Us
Dentistry on Norfolk South
132 Norfolk Street South, Simcoe, ON N3Y 2W2
Phone: (519) 426-2273
Email: info@dentistryonnorfolk.com
This policy is provided for general information and should be reviewed by legal counsel before publication.
Start Your Journey
Ready for a SmileYou'll Love?
Join thousands of satisfied patients across Simcoe and Norfolk County who trust us with their most important asset — their smile. Book your appointment today.